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Customer Experience Testing


Need:

Getting input from customers and knowing their requirement is important. The most effective input for informed design decisions is data about the behaviour and performance of people using a design to reach their own goals. Great experience design comes from observing users.

Description:

We test an organization's product or service with representative users who try to do typical tasks with that product or service. The product can be a website, web application, intranet, extranet, mobile application, any software product, any hardware product, interactive system, IVR system, IPTV, gaming platform. It does not have to be a finished product. We can test prototypes from early paper-based stages through fully functional later stages.

Benefits:

  • Collecting quantitative data on the customers' performance
  • Help in identifying the customers' satisfaction with the product
  • Testing early and testing often ensures that the product will meet the business objectives and the customers' needs when it is launched

Deliverable:

  • Usability Testing Report
  • Design solutions