Novella Ltd. India
Usability Inspection and Interface Redesign
'21st Century Healthcare Solutions' approached us to design the application interface for the 2006 version of their product. The client desired to come up with a unique UI design for their application that need not follow the regular paradigms of user interface design. This was particularly derived from their need of reducing the number of programs required for building the application interaction. Thus the UI became particularly challenging for increasing the ease and speed of use, for both the end users and the application administrators. For example, the new release application enabled the customization of information hierarchy at customer's end. In short, it was required to do away the traditional way of accessing screens through cascading menus, and instead explore how most of the information can be accessed from fewer screens. This particularly threw challenges in organizing and categorizing the interaction elements of screens. The interaction design needed to follow the 'task oriented approach' with particular focus on mapping the screen flow with the task flow of the application.
We understood the application interaction from the subject matter experts, who helped us, focus on the pain areas relating to the application's interaction design. With close interaction with the client we identified several UI related problems that needed to be considered based on priority of implementation. We performed a complete cycle of expert review, analyzing the existing version of the prototype. We then reported the issues and gave recommendations on the same. In this course of evaluation we conducted user interviews and gave presentation on the same. Finally each typical screen was redesigned based on the usability recommendations which also included the branding and iconography. Finally, we helped the client integrated the redesigned interface into their application.
The outcome was a great looking application interface, which was well appreciated by the client. Along with the screens for the hospital administrator and doctors, it also had 'dashboard' screens designed specially for the management to overview administration. This interaction was particularly helpful as it was not a part of initial design, but our new concept.